Bus company to compensate mum with disabled kids after 'stressful' altercation

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Workplace Relations Commission

The woman told the WRC that the incident occurred on July 26, 2023 when she was boarding a bus with her three children, two of whom have to be in a disabled buggy at all times when travelling because of their medical condition

A transport operator has been ordered to pay €5,000 compensation over the behaviour of one of its bus drivers to a woman who boarded a bus with children with disabilities.

She gave evidence that she asked the driver “is it not OK to get on”, after he had given her “a dirty look". A representative of the bus company offered an apology and expressed deep regret for the upset and embarrassment which the incident had caused her. The WRC heard that all staff are expected to provide the very best service to customers and to be considerate at all times of the needs of passengers, especially those with additional needs or access requirements.

 

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