DENVER — When two parents were billed tens of thousands of dollars after their son had a medical emergency, their insurance company initially said it wouldn't pay.
The Caleros said that doctors told them it would take six hours for the right ground ambulance to get to the hospital. So, the doctors chose to send Ethan to Aurora aboard a helicopter air ambulance. They said there really wasn’t a choice. Nearly a year and a half after that ordeal, the Caleros were still fighting with their insurance company to cover the nearly $60,000 bill from the ambulance provider, Reach Air, until Steve On Your Side got involved.
. Their insurer, also Anthem Blue Cross Blue Shield, denied the $60,000 bill until Steve On Your Side asked about it. But Castle Work said that, under the law, an insurer can deny a claim if they deem the service not medically necessary.