Technology’s Role In Business Continuity: Tips For Tech Leaders

The technology so many of us use for work and daily tasks is often so reliable that it comes as almost a shock when a service or tool isn’t working. But whether due to cyberattacks, natural disasters or something else, downtime is likely to hit every company that builds internal and customer-facing technology, and every such company needs to be ready.

I do see that disaster recovery and incident response plans can be important, but I also see that technological advancements, such as threat modeling and risk assessment, have taken basic compliance to a new level. Cyber resilience, effective communication with stakeholders, shared responsibility and continuous learning will contribute to an organization’s overall business continuity posture. -

To support business continuity, technology leaders and teams should ensure critical systems and data are secure and regularly backed up and can be quickly restored during disruptions. They should implement reliable and secure remote access solutions, allowing employees to work from anywhere. Close collaboration with other departments helps align IT strategies with overall business continuity plans.

Technology leaders can champion business continuity by advocating for and implementing cloud-based technologies to address such things as accessibility, scalability and disaster recovery. AI is another powerful tool tech leaders can leverage to strengthen business continuity efforts because it can quickly carry out risk assessment and prediction, increase efficiency and improve accuracy. -

It’s about prioritizing the seamless transfer of knowledge as part of a positive learning culture. As employees advance, new team members should be ready to step in. Hard skills are important, but there should also be a focus on cultural and institutional knowledge and how things are orchestrated. That’s where robust frameworks for knowledge-sharing can really shine, putting the focus on people. -

It’s important to incorporate automated alerts to prepare for severe outages. Pairing the alerts with detailed logging provides relevant information on why outages are happening and provides clues as to how to prevent them in the future. -

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