Why Southwest, DHL and United do their hiring with software created by Philly area company

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Phenom, an Ambler firm that helped pioneer automated hiring software, counts 700 of the 2,000 biggest companies in the world as clients.

Phenom chief executive Mahe Bayireddi cofounded the company in 2011. The hiring-software maker now employs around 300 at its Ambler, Pa., headquarters and 1,200 at other sites in the U.S., India, and elsewhere.that at times threatened to overwhelm the business, Greg Muccio, managing director for talent acquisitions, says he relied on tens of thousands of leads and analysis collected by Phenom, an Ambler firm that helped pioneer the field of hiring automation software.

“We don’t have to tell them what to build. We tell them what our problem is. They solve it,” Muccio said. “And that solves a big problem for us.“ “All the practical steps — screening, interviewing, feedback, recommending interviews to managers — all the hand-holding. Especially for frontline jobs, you may never have to have a human hand involved,” Von Bank said. “The cost savings are incredibly attractive. And as you automate, you develop incredible information on candidates that companies desperately need to foster and develop future talent.”is not our belief.

“Their tool is good. Other tools are fairly good, too,” Muccio said. “But everyone else wanted to sell us their system like it was a box and plug it in. I didn’t want to just buy a product that would need in three or six months. Phenom was the only one that gave us a road map” to keep fixing and adding features, and dedicated staff to help it grow.

One thing that surprised Muccio to learn from Phenom data was the rapid response digital-era job-shoppers have come to expect. DHL, the Germany-based global shipper with roots in that nation’s postal service, had a web of job-applicant tracking systems — three in the U.S. alone — when Meredith Wellard, its Australian-born vice president for group talent acquisition, learning and growth, decided to streamline hiring for DHL’s express delivery unit 2019.Wellard liked that applicants using Phenom didn’t have to formally register.

 

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