Hospitality industry workers share their worst customer interactions

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'One man saw my arm tattoos and called me 'a clown with no future'.'

The customer isn’t always right – sometimes they’re just plain wrong Anyone who’s worked with the general public knows how baffling some people’s behaviour can be. It’s usually fairly easy to tell when someone has never done a customer service job, from the unreasonable demands they make to the lack of grace they have for the tiniest of mistakes – and this is something Melbourne-based café worker, Liam Heitmann-Ryce-LeMercier, is painfully aware of.

’ Have you ever been treated rudely by a customer while working in the hospitality industry?Comment Now Alisha, restaurant manager/owner, Australia: ‘Middle aged men absolutely love to comment on your appearance. One customer saw my arm tattoos and called me “a clown with no future” and asked “what are you going to do when you get a real job?”, despite me being the restaurant owner.’ Chrissy, barista, Australia: ‘I’m from Vietnam and have a strong accent with good English.

 

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