News Formal

Industry, academia collab sees launch of call centre

  • 📰 ITWeb
  • ⏱ Reading Time:
  • 22 sec. here
  • 7 min. at publisher
  • 📊 Quality Score:
  • News: 29%
  • Publisher: 51%

Vodacom Business News

Unisa,Anani Call Centre,Anani Technologies

The Vodacom Business, Anani and UNISA call centre will serve as an employment vehicle and bridge between the university and students.

From left: Vodacom SA CEO Sitho Mdlalose, Vodacom Business director Videsha Proothveerajh, Anani Technologies MD Derrick Kupa and UNISA director of supply chain management Sibusiso Mthembu.and UNISA, has launched a call centre to respond to the country's escalating unemployment crisis.

The call centre has exceeded standard call centre metrics, with a 98% service level, an 85% first contact resolution score and an abandonment rate of only 0.74%, according to a statement. “At UNISA, we are proud of the partnership we have forged with Vodacom Business, which has now resulted in a call centre launched with Anani Technologies,” says Sibusiso Mthembu, director of supply chain management at UNISA.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 45. in BUSİNESS
 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

Business Business Latest News, Business Business Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Vodacom’s biggest shareholder sells tower business stake for R26 billionVodafone Group sold a 10% stake worth €1.3 billion as the UK-based telecommunications firm seeks to reduce its debt.
Source: mybroadband - 🏆 11. / 67 Read more »

Regent Business School launches Postgraduate Diploma in Business IntelligenceThe Postgraduate Diploma in Business Intelligence is aimed at those wanting to enter fields related to data science and analytics.
Source: htxtafrica - 🏆 42. / 51 Read more »

Vodacom KwaZulu-Natal rolls out R800 million investmentThe mobile network continues to expand despite being hit hard by vandalism of infrastructure and battery and diesel theft
Source: mailandguardian - 🏆 2. / 92 Read more »