2024 Healthcare in the Age of Personalization Summit - Boosting Patient Experience in a Digital Era: Pros and Cons
For one thing: “The technology decisions are not just up to the system. You have payors … you have regulatory environments … there are physician needs, patient needs, drive the experience. That makes healthcare complex.” “If I have to call to schedule an appointment, I’ll probably never get the appointment, I'm never going to find the time to call,” said Narain. “But my ability to do that in a digital capacity makes it something that I might actually schedule and get care for something that I'm delaying. I just didn't want to pick up the phone.”
The response: People want to know if their recovery process is on track. So that’s a place where Zimmer Biomet has developed technology to help improve the process. This tool provides education and things like self-directed video exercises to patients, and updated monitoring data to caregivers. “We can start to look at days 15 through 40 in that postoperative window and be able to tell you with a high degree of fidelity where that patient is going to end up on day 90,” said Idleman. “So that allows you to intervene early .”Idleman said there are often gaps in what digital capabilities are available versus what any given healthcare provider can manage in terms of their own resources needed to make that technology available to their patients.
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