Online luxury fashion retailers have been experiencing losses, and they all face the same challenges: How do you move inventory of a product with ephemeral value without destroying the perceived value of the brand? How do high-end brands differentiate their products and communicate product quality to customers effectively when the online environment removes several physical indicators? Billions have been lost in the effort to square these circles, and the conventional wisdom now is that...
online sales are a very different business than high-margin fashion. This article suggests that the application of thehave been in the news recently for all the wrong reasonsis the Curtis L. Carlson Professor in Information Management at the University of Minnesota’s Carlson School of Management in Minneapolis, Minnesota.