In 2025, ongoing digital transformation will continue to redefine the business models of telecom operators and the services they provide to customers.
Although making future predictions is always fraught with risks, one thing we can be sure of is that we will increasingly see breakthrough technologies – most obviously AI – reshaping the industry. At the same time, societal factors – from climate crisis to demographic shifts and geopolitical concerns – will force operators to adapt and innovate more aggressively if they want to remain competitive.
Key trends will undoubtedly touch on those impacting every technology-driven industry: AI, sustainability, cybersecurity, the migration to cloud services and digital convergence. Beyond that, there will be a number of challenges and opportunities specific to telecom operators and their networks of partners and stakeholders. So, let’s take a look at what I believe will be the most significant developments as we round off the first half of the decade.Although AI has been shown to have huge transformative potential, it is still being remarked that few telecom operators are fully leveraging its capabilities.