A Kuranda business says it was incorrectly charged by Australia Post for 58 underpaid postage fees.From providing "bug wrangling" services for international wildlife documentaries to running education programs, even sending live insects in the mail, the Far North Queensland couple and business partners live and breathe invertebrates.
It allows MyPost Business customers to skip the queues at post offices by pre-ordering shipping labels and lodging them at red street posting boxes. Ms Henderson said fees automatically deducted from their account started off small, but gradually grew."Fifty-eight times to be exact, and those times … we've been charged anywhere from an extra $20 up to an extra $700."The Australian government-owned corporation has apologised to the Hendersons saying the automated system "in the vast majority of cases works well".
"We've been having an average of up to one of these error overcharges every single week," Mr Henderson said.In 2023-'24 the Postal Industry Ombudsman received 4,056 complaints about AusPost, 55 per cent of which related to domestic parcels and parcel delivery.
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