Umpqua Bank review: Quality digital tools, average customer service - Business Insider

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Does Umpqua Bank make good on its promises?

. Each is priced based on minimum balance requirements, so you can avoid paying maintenance fees by choosing the right account for your needs.The lowest tier has a $0 minimum balance and offers $10 in ATM fee rebates when carrying a balance of $2,500 or more. Paper statements are $3 a month for individuals under age 62; the account is $0 if you go paperless. Embark comes with one savings account..

The tiers are great at granting flexibility to customers. However, it begs the question: Why are fees even needed in the first place? It wasn't long ago people were freaking out about Bank of AmericaThat being said, Umpqua's low fees and fee waivers make it very competitive in a landscape that sees many checking basic accounts charge

, or have average balance requirements of $1,500 or more. For individuals who have a low balance and want free checking, Umpqua's offerings are affordable. for basic services. Cashing checks, check collection, and cashier's checks all come with a price tag. Plus, while Umpqua does provide ATM fee rebates, it still charges customers a $2.50 fee for withdrawing from a non-Umpqua ATM. For those confused, many banks — including Umpqua — charge a fee for using a non-bank ATM, which is

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Here's the rub. Unless you decide that you want to standout in any one area, you're ultimately going to be average.

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