Car finance provider Moneybarn has been fined £2.77m by the City regulator and returned £30m to customers after it was found to have unfairly treated customers who fell behind on payments.
The Financial Conduct Authority also said the lender failed to communicate what would happen to customers if they failed to keep up with instalments"in a way which was clear, fair and not misleading". It is the latest action by the FCA to hit Moneybarn's controversial owner, doorstep lender Provident Financial.in compensation over the sale of an add-on product which was not fully explained.It is providing redress to 5,933 customers who have potentially been affected.
Mark Steward, executive director of enforcement and oversight at the FCA, said:"Moneybarn did not give its customers, many of whom were vulnerable, the chance to clear their arrears over a realistic and sustainable period.
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