Blake Morgan is a customer experience futurist. Blake is the author of two books on customer experience. She is the author of the new book"The Customer Of The Future: 10…Blake Morgan is a customer experience futurist. Blake is the author of two books on customer experience. She is the author of the new book"The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" .
" Blake's clients include Comcast, Genentech, Accor Hotels, Accenture, Parker Hannifin, Ericcson, Omron, Verizon, Adobe and more. Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers MBA program. She is a contributor to Forbes and the Harvard Business Review. Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She's worked with Accenture, Intel, Verizon Wireless, and many more.
Wonderful to hear about companies stepping up to help more in this crisis. We are all in this together. Seeing all these examples helps give faith that through teamwork, collaboration and brainstorming new solutions, we can help each other get through this.