The Department of Transportation issued a stern reminder to airlines on Friday: If they cancel a flight, they have to refund the affected passengers.
But when an airline, rather than the customer, cancels the flight, US Department of Transportation rules require the airline to offer a refund to passengers. While there is some leeway if the airline can provide another flight within the same day, most airlines will still allow a refund if the rescheduled flight is much earlier or later than the original.
According to an official enforcement notice issued by the DOT, the department has received "an increasing number of complaints and inquiries from ticketed passengers, including many with nonrefundable tickets, who describe having been denied refunds for flights that were canceled or significantly delayed."
It added that the extreme nature of the current crisis for the industry was not an excuse to suspend the refund rule.
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