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AirAsia CEO addresses customer and staff concerns amid airline industry’s ‘biggest challenge’

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By VIANCA GAMBOA In an open letter to customers and staff, award-winning low-cost carrier AirAsia CEO Tony Fernandes talks transparency on what seems to be the downfall of the airline’s 18-year pursuit, the industry, and the

talks transparency on what seems to be the downfall of the airline’s 18-year pursuit, the industry, and the people behind it.

In an attempt to continue being the “world’s best low-cost carrier, enabling everyone the ability to fly with our great value and service,” AirAsia stays firm on the ground as one of the few airlines to keep all staff in the loop. As part of its cost-cutting plans, however, Tony and AirAsia chairmanare dropping off their salaries for this period.

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