, some of whom might not like the social aspect of dining in Amtrak's cafe cars.
The 125 pages of complaints range from the cordial: "It seems the new direction of food service resembles that of air travel," one reader wrote, referring to former CEO Richard Anderson,Amtrak's flexible dining as seen on the Lake Shore Limited in October 2019.Diners also noted how wasteful the new meals seem, with their pre-packaged component largely thrown away, instead of washed and re-used like plates.
An Amtrak representative said the company rolled out reusable trays in October 2019 and is "reviewing a plan to use service ware that is more sustainable such as reusable or biodegradable." "While there were approximately 1,200 customer service cases on flexible dining over the specified period of time, ridership on these six routes during this period exceeded 800K," Amtrak said in a statement. "On each route with flexible dining, at least 80% of customers selected a top range score in customer satisfaction surveys."
380kmh // _DiningCar
_DiningCar Something for Eurostar, their meals would make Ryanair snacks look like a 3 star restaurant :)
seatsixtyone That tells you more about the type of people who order meals on Amtrak than the meals themselves...
HeadwaysMatter Dear god... Luxury dining may be one of the few value adds Amtrak's long haul routes have left, so of course they find a way to lose money on them before destroying their reputation.
Follow the airline model..good plan!!
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