Bank of America's Erica usage is spiking during the coronavirus lockdown - Business Insider

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 15 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 9%
  • Publisher: 51%

Canada News News

Canada Canada Latest News,Canada Canada Headlines

The spike in new users marks an acceleration of already steady user growth for Erica, which has added an array of new capabilities since it was launched

call centers with inquiries, leading to long wait times, an additional digital channel that customers can use to instantly handle banking functions has become a much more tempting offering — and more of a strategic asset for banks like BofA, whose assistant is mature enough to help with a wide variety of functions.

But even banks whose virtual assistants aren't as mature as Erica can use the coronavirus lockdown as a time to incubate by using their assistants to crowdsource ideas for which improvements would be most valuable to make themselves more effective to users going forward.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 729. in CA
 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

Canada Canada Latest News, Canada Canada Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Inside Chinese smartphone giant Vivo's 32-floor tower HQ - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. They said they gonna built this in Delhi. They betrayed me. vivopakistan you should consider this as well & it's not impossible.
Source: BusinessInsider - 🏆 729. / 51 Read more »

How Quibi is working with influencers, inside its strategy - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. The status quo wins another day.
Source: BusinessInsider - 🏆 729. / 51 Read more »

How Quibi is working with influencers, inside its strategy - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web.
Source: BusinessInsider - 🏆 729. / 51 Read more »