It’s now August 2020, the month that insurance companies are set to start paying out the agreed interim, non-refundable payment to clients in the restaurant and hospitality industry, but Ryan Woolley, CEO of Insurance Risk Africa is not breathing any easier or sitting back to relax.More than anyone else, Woolley has campaigned for the restaurant industry, shining a light on the plight of restaurants and hotels that face financial ruin as South Africa’s lockdown heads towards its fifth month.
“Hollard will provide clients with R200,000, and if they have provided any premium relief, that is deducted. Santam has capped their relief at R1.5-million. That is great for the small clients, but what do the rest do?” It’s both the ever-changing nature of the job – disasters come in different shapes and forms – and the many different clients he has represented, that keep the work interesting, he says.
Woolley does not believe the interim settlement offered by the insurers is the end of the road and he intends to see the process through to its conclusion. Perhaps it was a testament to the work they do that the company was once approached by an insurer whose fire claim was not being paid out.The dairy claim, which saw the insurer bring in specialist forensic accountants from the UK, was settled within six months.
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