Malaysian restaurant owner in London modifies business model during crushing lockdown | Malay Mail

Thursday, 05 Nov 2020 06:34 PM MYT

Yin has just about managed to keep her eateries afloat, simplifying menus to make them easier to execute with a smaller staff, branching out into selling deli items, negotiating a 50 per cent rent reduction, but it has been a titanic struggle. Even before the latest measures, hospitality was one of the hardest-hit sectors in an economy that shrank a record 20 per cent during the last lockdown, and has been slow to recover.

Yin has modified her business model, increasing her presence online where she offers meal kits that can be home delivered nationwide by courier. “It’s the small businesses, the high street businesses, it’s the one-man bands that are most at risk from this second lockdown,” he said. One of the most devastating aspects of the pandemic has been the damage done to businesses that were not only viable but thriving.

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