Chipotle's Chipotlane drive-thru review: what it's like to use - Business Insider

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Chipotle is investing in online-only drive-thru 'Chipotlanes' to compete with fast-food giants — here's what it's like to use one

Downloading the Chipotle app is necessary for all mobile orders. When the app is open, it shows nearby Chipotle locations, and specifically marks Chipotlane locations.Select a particular restaurant to get the exact address, phone number, and hours. From there, you can choose to order from that location or favorite it.From there, the entire menu is on the app.

The actual Chipotle, which opened in December, was not very busy. It was in a strip mall-like plaza with a few other stores and an urgent care center.The doors advertised contactless pickup and delivery, although you could also go inside and order at the counter.For online orderers who opted not to use the drive-thru, a pickup counter had orders set out by last name.Chipotlane.The drive-thru is fairly standard, without the multiple lanes or interactive boards some brands are adding.

Each individual order, like my burrito bowl, also has a sticker with the name and ingredients, so you can immediately see that you got the right order.Drive-thrus and mobile ordering are the future and we're only going to see more of it.

 

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About time!

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