Liam Dunne, chief executive of Klearcom: ‘We want to lead this market, rather than follow.’ Picture: Patrick Browne
That company was Klearcom, a Waterford business which tests voicebots used in customer service. Dunne, a veteran of the start-up scene, realised the potential of a market that has grown significantly since the development of automated customer contact systems. But the problem is that in cases where the technology doesn’t work, there’s often no human manning the call centre, meaning customers who have bad experiences can’t get their issues resolved.
Today, Klearcom employs nearly 40 staff and expects to increase that to 50 by the end of the year. As well as its Waterford office, the business has operations in India and has just opened a site in New York.
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