Monique Pugh's Annapolis Starbucks run started like any other, she told the US morning TV show.
"I can see from a distance, a barista picks up drink and she looks at it weird, says 'venti caramel Frap' and backed away," Pugh said. "My heart just drops," she says."It was one of those in-the-moment things where your heart just drops and you're just like, 'What?'" "He and I were going back and forth about whether the drink was made correctly, and then I had to stop myself and realised 'monkey' was written on my cup," she said.
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