Ticketmaster blames bots for botched Taylor Swift sale. Senator says it's 'unbelievable' and company must 'figure this out.'

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As the Taylor Swift tickets went on sale, Ticketmaster was hit “with three times the amount of bot traffic than we’d ever experienced,” said Joe Berchtold, chief financial officer and president for Ticketmaster’s parent company.

“‘Our critical infrastructure in this country — whether it is utilities, electric, water, power, banking services, credit-card processors, payment processors, healthcare companies — you know what, they get bot attacks every single day, by the thousands, by the thousands. And they have figured it out, but you guys haven’t? This is unbelievable. You ought to be able to get some good advice from some people and figure this out.

As the Taylor Swift tickets went on sale, Ticketmaster was hit “with three times the amount of bot traffic than we’d ever experienced,” said Joe Berchtold, chief financial officer and president for Ticketmaster’s parent company, Live Nation Entertainment Inc. LYV, +1.79% “Mr. Berchtold, I want to congratulate and thank you for an absolutely stunning achievement. You have brought together Republicans and Democrats in an absolutely unified cause,” said Democratic Sen. Richard Blumenthal of Connecticut, adding that the CFO’s approach at the hearing is “going to solidify that cooperation.”

Republicans have taken control of the House of Representatives this month following wins in November’s midterm elections, so analysts expect Washington gridlock on many issues, as Democrats still have their grip on the Senate and White House.

 

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