How Southwest Airlines plans to soothe business customers soured by holiday meltdown

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The Dallas-based carrier’s CEO and top sales executives held a town hall Monday with the corporate clients it’s trying to win over.

. He said none of the carrier’s priorities are “revolutionary,” but instead are aimed at improving the flying experience.

“We’re still restoring our network from pre-pandemic,” Jordan said. “It involves adding features that we know that you and your customers want. Things like power ports on the aircraft, larger bins, additional functionality on the application.”gate-checked bags, less time on the ground and more time in the air, said Ryan Green, Southwest executive vice president and chief commercial officer.

“Quite frankly, we just haven’t had the product over the last couple of years that we want or we need and so we’re making the investment to upgrade hardware,” Green said. “We’re through about half of the existing fleet here. We’ll get the rest of the existing fleet done between now and summer.”

 

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