Reductions will occur in “non-customer facing positions,” primarily affecting its corporate staff, according to a statement given to CNN. CVS said it is “evolving to adapt to new consumer health needs and expectations” and that it “must take difficult steps to reduce expenses.” “We do not expect there to be any impact to our customer-facing colleagues in our stores, pharmacies, clinics, or customer services centers,” said the Rhode Island-based company.
In recent years, the chain has added more primary care offerings and expanded its “HealthHub” store layout. “Throughout our company’s history, we’ve continuously adapted to market dynamics to lead the industry. The difficult decision we are making will set the company up for long-term success,” CVS said. The company employs about 300,000 people. In 2021, CVS announced it was closing 900 stores, amounting to nearly 10% of its footprint, in response to the changing of “consumer buying patterns.
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