Whirlpool to pay millions; feds say company didn't report defect

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Whirlpool reportedly received dozens of reports of its cooktops turning on by themselves before issuing a recall.

The Consumer Product Safety Commission and Whirlpool agreed on a settlement after the CPSC claimed that Whirlpool knowingly failed to report that some of its electric radiant heat cooktops had a defect that could create a"substantial product hazard."

The CPSC said that by the time Whirlpool filed a report with the agency, there had been 157 reports of cooktops automatically turning on, causing 14 incidents of property damage. "Over 25,000 of these products marked Whirlpool, KitchenAid, and JennAir were recalled in 2019, with a free replacement. Today, we act to hold Whirlpool accountable for ignoring safety and hiding information its customers needed to protect themselves."

 

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