: The Ministry of Domestic Trade and Cost of Living is reviewing the existing e-commerce laws and will propose a suitable regulatory mechanism to ensure the welfare of industry players and consumers is protected.
She said KPDN would work with e-commerce platform providers, industry players, consumer associations, and experts to further streamline the acts. “Also, service providers cannot take action against the seller if a problem arises,” she told a press conference after officiating a seminar titled Today’s Malaysian E-Commerce and Consumer Protection Regulatory Framework: The Way Forward here today.
She said among them were goods purchased online that were not delivered or did not meet the customer’s requirements, non-compliance with product safety standards, and the unethical use of “dark patterns” by online traders to mislead consumers.