As people install solar panels on their rooftops, heat pumps in their basements, and EV charging stations in their communities, electric utilities are exploring service-based opportunities slated to upend traditional energy industry models and address climate change.
Meantime, consumers are expected to become prosumers who use and produce electricity. In some cases, customers are turning into flexumers who also provide flexibility to the grid, shifting energy usage dynamically with load demands and resource availability throughout the day and night. “EaaS can be simplified on a digital platform connecting intelligent data from onsite equipment in a home or business facility,” said Sellmann. “Similar to other industries like manufacturing, we’re applying SAP’sto help utilities manage servitization end-to-end, including order management and billing, as well as proactive offerings. Customers could compare and select EaaS bundles on a digital commerce site.