Commentary: Do you run an SME? Here's why you might want to start using AI for your business

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Artificial intelligence is no longer the exclusive domain of tech behemoths or conglomerates with substantial financial resources. Now, the question is: How can I make AI work for me?

To thrive in today's digital-driven landscape, exploring how artificial intelligence can significantly contribute to your bottom line will be important.Picture this: You're running a small, yet thriving, cupcake business in your local neighbourhood. You’ve got phenomenal recipes, fantastic customer relationships, and a charming smile that’s impossible to ignore.

To thrive in today's digital-driven landscape, exploring how AI can significantly contribute to your bottom line will be important. One advantage of consumer-facing chatbots is that by storing and analysing data from previous conversations, machine-learning algorithms can enable them to become smarter at answering tougher and more complex questions in real time.

Another key concern is data privacy — for example, entering proprietary information into ChatGPT may put your or your clients’ sensitive information at risk.

 

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