An attempt to lighten the load while traveling turned into a heavy burden for one North Texas family and NBC 5 Responds helped them get compensation for that lost luggage.
The luggage arrived 4 days ahead of them without incident at a local UPS Store. But, shipping the luggage back home didn't go as smoothly--one piece didn't arrive. After filing a claim with UPS, they would only offer $100 for the loss, as no additional insurance had been purchased for the shipment. Holliday then decided to reach out to NBC 5 Responds for help. He says he'd watched some of the investigative reporting and thought,"It's a long shot, I don't know...but it was worth a shot."In a statement, UPS said in part,"The loss of a customer's package in our system is unfortunate. We're continuing to investigate and will update the customer as we gain additional information.