Energy companies under fire over move to 'punishing' time-of-use tariffs

Households are having their electricity tariffs changed to so-called time-of-use rates, which charge them more at peak times.

Ms Hyde said the shocking bill came after changes were made to the way her property was charged for electricity.Instead of paying a flat rate throughout the day, her property has been moved on to a so-called time-of-use, or cost-reflective, tariff. The industry says time-of-use tariffs will make the electricity system more efficient by sending consumers price signals about the underlying costs of their power.

But the regulator also noted that the Australian Energy Market Commission , which sets the rules in the NEM, had "reached the view that the rollout of smart meters had progressed too slowly".As a result, the AEMC last August called for a mandatory rollout of smart meters to ensure every household had one by the end of the decade.

But he argued the implementation of the tariffs had been poorly handled by regulators and the industry. "As a result, they can't even start to make decisions about whether there's any way that they could move their demand for electricity use through the day.Much worse, he said, the tariffs were entrenching inequality and badly hurting many of the people who could least afford it.

She works full time at a local charity and cannot easily change when and how she uses electricity to reduce her exposure to peak prices.

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