To investigate, analyse, develop, test and implement new and changed systems as well as business processes that provide effective solutions for the company as well documenting business processes and requirements. This role is instrumental in analysing and documenting business procedures and ensuring they are relevant and published to business, ensuring operational effectiveness throughout all functional areas.
Ensure all standard operating procedures published updates the Operations Manual to channel partners to ensure business continuity and improvements are shared timeously. Identify new areas for improvement within business and map out recommended outcomes for approval and implementation. Design BI reporting requirements and framework that aligns with business standards, ensuring outputs can be measured against key performance areas and objectives within business.Cache and dispatch all requirements logged into the project management office pertaining to new systems or procedural requirements.Scope Specifications and Acceptance Criteria with stakeholdersCapture high level output of solution ensuring measurable criteria to test against.
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