As a business leader, basing your business decisions on a new technology model like cloud computing or implementing a new technology like generative AI places a premium on trust.
“The relationship between SAP and our customers for the longest time was transactional,” he says. But the shift to the cloud has changed that. From the customer’s perspective, in a cloud environment the SaaS vendor is effectively running the business. This requires a whole new level of trust. But despite the potential efficiency gains promised by the technology, the CEO who had run the company for 40 years and was accustomed to relying on his own judgment over-ruled the software and insisted that the drivers follow his preferred route for deliveries.
In such a fast changing and unpredictable environment – one in which many experts, including Paul, predict that at least one big brand name company will be in the news “for doing something terrible with AI” – SAP’s commitment to delivering dependable solutions infused with relevant, reliable, and responsible business AI is key.