How Air France is using Artificial Intelligence (AI) to optimise its business activities and improve the customer experience

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With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data.

Revolutionizing the Digital Landscape: Our CEO’s Vision for Unlimited Web Hosting…Air France is using Artificial Intelligence to optimise its business activities’s activity generates a considerable volume of data. Making optimum use of this resource to constantly improve performance is therefore a strategic challenge for the airline, combined with an absolute priority, which is to protect the company and its customers’ data.

In the early 2000s, this approach of using large volumes of data for scenario planning was applied to the maintenance business with the development of a so-called predictive maintenance solution, Prognos. With this tool, which is now used by over 80 airlines worldwide, Air France entered the era of predictive and prescriptive artificial intelligence.

 

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