1. Ensure your staff team feel confident and comfortable, so they in turn can make visitors feel comfortable. A warm welcome and a smiling face are the perfect way to set the tone for a visit and although they seem small, can make a huge difference. Talk to your staff and make sure they know it’s ok to approach disabled visitors and their families to find out how they can help them have a good experience.
Talk to visitors with disabilities in the same way you would anyone else They’re individuals but we sometimes feel nervous about how to approach them so we talk to their carers or family members instead. With young people and wheelchair users I always make eye contact with a smile. This also applies to children and adults who are nonverbal - don’t think that because they can’t speak we can’t speak to them. 4.