In this Business Talk with Michael Avery interview, former Comair CEO Glenn Orsmond discusses his book “Crash and Burn – a CEO’s crazy adventures in the airline industry”.
This includes the regular butting of heads between management and the pilots – who had become powerful decision-makers. Furthermore, Orsmond says the pilot body was a driving force behind Comair’s decision to buy new Boeing aircraft—despite “not even generating sufficient profits to pay the interest on the deal.”He says that when shareholder issues translate into boardroom squabbles, this will ultimately lead a business down a path to destruction.
A major cause of this inertia at Comair was its project management system, which he referred to as “a bottomless pit” when it came to approving and implementing new projects and growth initiatives.
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