Potential T-Mobile customer seeking to 'test drive' the service for free is lied to by a company rep

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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon.

Some wireless providers and even a few MVNOs allow you to take their wireless service out for a spin so that you can"Test drive" it. Usually, you can get 15 to 30 days to see whether a different company will improve your coverage, deliver clearer phone calls, and give you faster 5G download data speeds. Some of these"test drives" can be set up through an app.looking to replace his current wireless provider since he lives in an area where cell service is spotty.

The cell service turned out to be unsatisfactory and after using about 20 minutes of data, he decided to callemployee on this call shocked the consumer by warning that he might receive a prorated bill. She apologized to the consumer explaining that he had been misled by the rep he spoke to on his original call. The consumer resigned himself to the fact that he was lied to and would receive a prorated invoice.

Unlike what he was told by the female agent he spoke with, the invoice amount was not prorated and he was being asked to pay for a full month of service even though he was first promised that there would be no charge and then told that he might receive a prorated bill. And to top it off, the consumer never received a prorated bill, or any bill for that matter until the collections letter arrived in his mail.

 

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