Companies like JPMorgan Chase and Walmart, that once restricted employees' use of generative AI, are now allowing them to use it.The main risks related to employee's use of gen AI are leaking of sensitive information, hallucinations and industry compliance.. Dubbed LLM Suite, the banking giant has already released the service to 60,000 employees for tasks like writing reports and crafting emails.
JPMorgan is not the only globally recognized company that went from restricting gen AI to bringing it in house. Last year, Walmart released My Assistant to 50,000 employees and has since"We've been proactive in defining principles that guide our use of AI," said David Glick, senior vice president of Enterprise Business Services at Walmart.
"It may be that gen AI will be a bunch of little things that we do from the bottom up that makes associates' lives better and makes us more efficient every day," said Glick.IT managed service provider Ensono is another company that changed its thinking on employee access to gen AI tools. Tim Beerman, the company's chief technology officer, made the decision to restrict employee use of large language models like ChatGPT as a way to protect sensitive data.
Jason Hishmeh, chief technology officer of startup software development company Varyence, previously banned inputting internal, confidential and restricted data into any gen AI solution.