Car Rental Company Accuses Customer of Defamation for Negative Review

Man claims car rental firm holding his $300 deposit 'hostage' due to bad review, company says he misunderstood

He said that after paying a $300 deposit on Nov 28 to rent an Audi A4, he was supposed to pick up the car at Kaki Bukit on Nov 29 at 1pm but was 10 minutes late. "Finally, on Dec 2 at 3pm, after I have returned the car, Alex decided not to return my deposit of $300. He insisted that I 'remove or change' the review, otherwise I will not be entitled to my deposit of $300.In response to a Stomp query, Soo said: "We have been in this business for more than eight years and we never even once never return any deposit.""Right now, COE more than $100,000. A car is a premium item.

"He does not want to even communicate with us through phone. So it makes it difficult for us to communicate with him.

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Man claims car rental firm holding his $300 deposit 'hostage' due to negative review, company says he misunderstoodWas it all because he was 10 minutes late? A man claimed that a car rental company is holding his $300 deposit 'hostage' unless he changes or remove his negative online review of the company. But the rental company's managing director told Stomp it was a misunderstanding and is threatening to sue the man for defamation. Stomp contributor Jim had...
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