CEO John Mackey sent an email memo on Monday summarizing the findings of an internal employee survey with 68,000 responses.
Overall, the survey found that "The vast majority of our team members feel connected to their work, passionate about our purpose and core values, and confident about the direction of Whole Foods Market," Mackey wrote.Whole Foods employees are concerned about the pace of change in stores and have a "strong desire" for better communication, but overall feel confident about the direction of the Amazon-owned company, according to an email memo from CEO John Mackey.
"This year, a recurring theme was how the amount and frequency of changes in our stores were impacting our day-to-day work," Mackey wrote, according to a copy of the memo that was reviewed by Business Insider.
"There's also a strong desire for us to better communicate about key initiatives and decisions, and how they create win-wins for our stakeholders," he said. "You'll be seeing more of me and our leadership speaking about this on Innerview in the near future." . He said the company has developed a weekly survey called "Culture Compass: Weekly Beat" to allow employees to provide feedback on a more frequent basis.
“Better communication” often pops up on these surveys. But it can be hard to define. Better comms from who/where? About what? How/when do you like to get it? Focus groups can help get at answers - and show employees you are serious about improving. leadership internalcomms