is always research a company online before signing anything. Dean doesn’t use a computer or a smartphone, so she couldn’t do that. Instead, she could have gone to her local library and asked a librarian to help her with the lookup.
The answer is telling about BBB’s operations. Statewide Remodeling is a paid member of the BBB. The company answers every complaint against it on the BBB website with its version of the truth. I asked Home Depot about the high number of complaints. Spokesman Roper said, “Yes, we still work with Statewide. We regularly screen, evaluate and continuously monitor our service providers. It’s a rigorous process, and if we do see a pattern of performance problems, we will terminate that relationship. We haven’t found that to be warranted given Statewide’s overall performance with us.”Lessons learned here? Aside from researching a company, go beyond high BBB ratings to read complaints.
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