Vietnam veteran fuming after airline boots him from business class to make room for employee

An elderly Vietnam veteran from Adelaide, Australia was downgraded from his paid Qantas business class seat on Sunday so a young pilot could travel in luxury to the South Australian capital.

Speaking to Melbourne’s “3AW,” Mr Jones said he was offered 5000 Frequent Flyer points and an apology after a letter of complaint. According to Qantas, the pilot was under an enterprise agreement stipulating they must fly business class. Justin Lawrence, a partner at Henderson Ball lawyers, later told 3AW there was little customers can do about such a move by the airline and said it was “standard operating procedure.”

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