eBook: Service delivery excellence matrix for IT, business service delivery teams

eBook: Service delivery excellence matrix for IT, business service delivery teamsJohannesburg, 09 Apr 2024With global economic headwinds looming, businesses must navigate a maze of challenges to achieve their goals. On the one hand, they seek to fulfil multiple business priorities on the strategic front. On the other hand, economic winters are pressuring businesses to take a cautious approach.

In this e-book, we will dive deep into two critical factors of service management: service delivery ideation plus tech adoption and implementation. These can help businesses like yours manoeuvre this global economic maze. With these factors, organisations can devise a clear vision and travel this path with the right technology to achieve excellence in service delivery.

We’ll begin by diving further into the components that constitute these two factors within the larger ITSM and business context and by discovering the relationships between them.

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