The global business process outsourcing market is currently valued at over $260 billion and is expected to exceed $500 billion by 2030, according toAfrica is just beginning its expansion into BPO, and the region has high potential to become a preferred and even dominant outsourcing destination.
In Kenya, the revision of labour laws is part of a government plan to priorities the BPO sector under their economic pillar. As a result of this, they hope to create. Rwanda has also seen growth thanks to government and business collaboration. In just two years the country has welcomed fourteen BPO companies, creatingand employing thousands of people.
For many people recruited through impact hiring practices, an entry-level BPO position is likely to be their first formal job opportunity and has a massive impact not only on their income, but on their entire family’s wellbeing. Recruiting individuals with a strong desire to work can lead to higher retention rates, competitive performance and other positive social and financial outcomes for the companies that engage with the impact sourcing model.
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