You may also want to consider integrating blockchain transactions into the customer journey, as more and more customers expect to pay for goods and services from their digital wallet.Welcome to the age of metaverse customer service – in which businesses can support and communicate with customers in 3D in real-time. This could take many forms.
When it comes to customer service queries, AI chatbots or even human customer service agents could take the shape of virtual avatars that converse with customers in the metaverse. This could help to build stronger customer relationships and provide a more engaging, personal experience .I don't know about you, but I'm not a huge fan of the whole Zoom meeting experience. It’s tiring. It can be clunky.
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