Zestlife’s contact centre achieves remarkable turnaround after optimising its Telviva investment

📆 23/05/2024 1:59 a. m.
📰 ITWeb

⏱ Reading Time:
16 sec. here
10 min. at publisher
📊 Quality Score:
News: 38%
Publisher: 51%

Zestlife Noticias

Contact Centre,Telviva,Financial Services

Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.

* Improved customer service and sales.Zestlife is a financial services provider that offers insurance products, including gap cover, dental cover and credit protection. With such a wide and comprehensive array of insurance products, Zestlife has built its business on being passionate about its customers and treating them fairly. This requires efficient and effective management of customer communication and engagement.as it is where customers interact with the business.

Through the Telviva technical team’s close collaboration with Swain, the Zestlife staff gained an understanding of how to set up and effectively deploy the Telviva solutions. Ultimately, the successful turnaround of the contact centre has enabled flexibility, agility and scalability for future growth.

Hemos resumido esta noticia para que puedas leerla rápidamente. Si estás interesado en la noticia, puedes leer el texto completo aquí. Leer más:

Escribir Comentario

Colombia Últimas Noticias, Colombia Titulares

Similar News:También puedes leer noticias similares a ésta que hemos recopilado de otras fuentes de noticias.

Beaufort West residents highlight challenges - SABC News - Breaking news, special reports, world, business,Beaufort West faces many challenges ahead of 2024 elections
Fuente: SABC News Online - 🏆 32. / 51 Leer más »

Navigating market access one of the biggest challenges for small businessesSouth Africa Today, News source, provides breaking news on South Africa, world, Africa, sport, travel and more.
Fuente: SATodayNews - 🏆 44. / 51 Leer más »