Anna Pearce says her family had only been living at their home for a few months when the bill came through the letterbox A couple were asked to fork out £12,000 by two water companies for a leak that didn’t exist. Anna Pearce, 44, and her husband Andrew, 45, moved into their Cowden, a village in Kent, home with their two children in February 2018. But they were only months later handed a £7,000 water bill from Southern Water and a £5,000 bill from Sutton and East Surrey Water .
@propertyempress Shame on you Southern Water ♬ – ‘We just kept getting more and more desperate – “please stop harassing us”,’ she said, adding that they even CC’d SES Water into their emails, which confirmed that the bill needed to be torn up. ‘I don’t even know if I can put it into words,’ Anna said. ‘My husband couldn’t deal with it, he just had to disconnect because it was too stressful for him, and I was just getting so frustrated.