Want To Transform Your Company Culture To Be Customer-Centric? Here’s How To Get Started

If I want to transform my company to have a customer service/customer-centric culture, how do I get started?–––Ready in Racinestatement that people at your company can get behind and bring to life through their actions.

Three of my favorite statements of purpose:We exist to make a difference and bring unexpected happiness to people’s everyday lives.The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.Once you’ve decided on your purpose and crafted a statement that expresses it, it’s time to bring it to life. This happens when you embed your purpose into:

Customer centric doesn't lead to myopia ?

My feeling is that leadership has to prove that they’re staff centric before they can expect their team to become customer centric.

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