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While the majority of Chick-fil-A's business is through the drive-thru, Waffle House struggled with take-away orders, with sales dropping by 70% during the coronavirus pandemic. Waffle House and Chick-fil-A — Georgia-based fast-food icons — reveal how restaurant chains are responding to the possibility of reopening during the coronavirus pandemic.
"As some states begin to ease restrictions on the closure of local businesses, we are going to take additional time to review our operations and ensure we have necessary precautions in place to protect our Guests and Team Members before we reopen our dining rooms," the company said last Thursday. The majority business at Chick-fil-A and other fast-food chains is through the drive-thru, even before the coronavirus pandemic. About 70% of fast-food business is through the drive-thru,Meanwhile, Waffle House's sales plummeted by 70% during the pandemic, the company's director of public relations Njeri Boss told Business Insider on Tuesday.
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