Once tied into a contract, she said, “it seems that there is a distinct level of neglect that creeps into the customer experience and service for these customers”.
The survey results revealed that the networks - Vodacom, MTN and Cell C - were struggling to differentiate themselves on “unique, customer-centric needs and offerings”, instead preferring to compete directly with each other by seemingly targeting identical markets and segments. It is difficult to see how Cell C will escape its current troubles without clearly understanding and appealing to a more niche portion of the market,” said Prinsloo.
Im not pressing any link, data baba Jus do u thread👀
MTNza is extremely expensive with data and airtime doesn’t disappears regardless of whether your connected or not. Vodacom their call centre agents are often rude and don’t properly listen to someone’s problem. Of lately their network sucks
Telkom is the worst